Frequently Asked Questions
Choose a product, pick an art style, upload your pet's photo and create your free preview. Choose size and extras, then check out securely with Stripe.
Yes — your artwork is generated instantly and shown on the product before checkout. Regenerate as many times as you like for free.
Yes. Tick “send photo later” and we'll email you an upload link after checkout. We'll send the preview for approval before printing.
Production takes 2–4 business days then 3–5 business days delivery in the continental US. You'll receive tracking by email.
Free on US orders over $75.00. Otherwise a flat $6.99. We also ship to Canada, the UK, most of Europe, Australia and New Zealand (from $12.99, shown in your cart before you pay).
We currently ship to the United States only, including Alaska, Hawaii and APO/FPO addresses.
Email us within 12 hours of ordering and we'll do our best — once production starts, orders can't be changed because each item is custom made.
Love it or your money back. If you're not happy with your product, email us within 30 days of delivery and we'll make it right with a free remake or a full refund — your choice.
We'll replace it free. Email a photo of the issue within 30 days of delivery.
Yes, up to 4 pets in one portrait. Each extra pet is $15.
Your photos are used only to create your artwork and fulfill your order. We never sell your data.